BeginnerFree
Customer Service
Handle customers, complaints and expectations with confidence.
54 min 9 lessons 4.8 5.4k learners
Course content
Module 1: Foundations of great service
What customers actually judge you on.
- What great service looks like6 min
- Listening and tone6 min
- Service across channels6 min
Module 2: Handling problems
Complaints, difficult conversations and saying no.
- The complaint framework6 min
- Difficult customers6 min
- Saying no well6 min
Module 3: Building loyalty
Follow-up, social channels and measurement.
- Follow-up and feedback6 min
- Service on WhatsApp and social6 min
- Measuring service6 min